Terms & Conditions


Online orders are for pick up only. To ensure we can fulfill your order we need two working days. In the case that an online order is to be collected on a Saturday or Sunday the online order needs to be placed on Wednesday. In the event that an ordered item is not available or we cannot fulfill your order we will contact you as early as possible to arrange an alternative replacement or refund.

Gelato cakes that are ordered online are from our standard range. Gelato cakes can be made with two flavours of your choice at no extra charge however this option is only available in-store. We require at least three full working days to complete custom ordered cakes. In the case that you order a Gelato cake with your choice of flavours to be collected on a Saturday, you would have to place the order on Tuesday at the latest.   


All our prices are in Australian dollars and are inclusive of GST. Our prices may change without notice.


Delivery is not provided from our online store. For delivery please contact your local store and they can advise if delivery is possible and the cost. We do not guarantee that we can provide delivery.


Unfortunately we do not normally offer refunds. We will offer a refund, exchange or credit where a product is faulty or different to the product purchased online.


Payment details are captured online using 128 bit encrypted Secure Socket Layer technology.