Delivery
Bannos delivers to Sydney and selected surrounding suburbs. Our delivery service is calculated on kilometres from Annandale and will be calculated at checkout.
Cakes are delivered within the designated hours of 9am to 6pm from Monday to Saturday. We are unable to accommodate requests for specific delivery times. If you require further information about the estimated arrival time of our driver to your area, please feel free to contact us at 0481 462 308. Should you need a specific delivery time frame, we will do our utmost to meet your requirements. On the day of delivery, you will receive a morning text message containing a 2 hour window and a live tracking link for our delivery van. Furthermore, you will receive another text message to notify you when the driver is nearing your residence which could be 5-60 min before arrival. Any request to change the delivery address must be submitted at least 48 hours prior to the scheduled delivery date.
If the recipient is not at the delivery address given, if it is safe to do so, the cake will be left at the premises. Bannos is not responsible for melted gelato cakes if a wrong address is supplied or if the recipient is not available to receive the cake.
Gelato cake
Once your gelato cake has been delivered it will need to be stored in the freezer at at least -15˚C. Bannos does not take responsibility for wrongly stored cakes.
Sponge Cake
Your cake will be delivered in our refrigerated van and will need to be stored in the box in the fridge. Please remove your cake from the fridge and let it stand for 1-2 hours before serving.