Terms and Conditions
It is important that these terms and conditions are read and accepted before placing your order.
Bannos reserves the right to amend the terms and conditions at our own discretion and they will be effective immediately.
Delivery
Bannos delivers to Sydney and selected surrounding suburbs. There is a $10 flat rate delivery fee which is charged at checkout.
Deliveries are between Monday - Saturday 9am-4pm on the date requested. We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver all cakes on the day requested. We are unable to prioritise any delivery addresses.
If the recipient is not at the delivery address given, if it is safe to do so, the cake will be left at the premises. Bannos is not responsible for melted gelato cakes if a wrong address is supplied or if the recipient is not available to receive the cake.
Once your gelato cake has been delivered it will need to be stored in the freezer at at least -15˚C. Bannos does not take responsibility for wrongly stored cakes.
Changes and Refunds
Bannos will accept changes to orders made with 24hrs notice. All changes need to be via email with the order number quoted in the email.
Orders can be canceled with 24hrs notice. Please send your cancellation by email with your order number quoted.
Bannos will give refunds for cancelled orders with at least 24 notice. The full refund amount is given less the fees. Once the refund has been processed it may take up to 7 days to see the funds in your account.