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Refund policy
Cancellations
To cancel an order, email orders@bannos.com.au with your order number by 4pm, 3 days before your pickup or delivery date.
Example: if your order is for Friday, we need your email by 4pm on Tuesday.
| Pickup / delivery day | Cancel by 4pm on |
|---|---|
| Monday | Friday |
| Tuesday | Saturday |
| Wednesday | Sunday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday | Wednesday |
We can't accept cancellations after this deadline.
You can get a full refund if:
- you cancel in time (by 4pm, 3 days before your pickup or delivery date);
- we can't supply or deliver your order;
- your cake arrives damaged or not as ordered — email orders@bannos.com.au on the day with photos, and we'll offer a replacement or a refund.
Refunds aren't available for:
- cancellations after the deadline;
- a cake left at the door because no one was available to receive it, or because a wrong address was given;
- cakes that melt or spoil after delivery because they weren't stored as instructed.
Refunds go back to the card used for the purchase (Afterpay purchases through Afterpay) and can take up to 7 days to reach your account. This doesn't affect your rights under the Australian Consumer Law.