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Terms of service
Terms and Conditions
It is important that these terms and conditions are read and accepted before placing your order.
Bannos reserves the right to amend the terms and conditions at our own discretion and they will be effective immediately.
Delivery
Bannos delivers to Sydney and selected surrounding suburbs. The delivery fee is based on your postcode and is calculated in the cart.
Deliveries are between Monday - Saturday 9am-6pm on the date requested. We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver all cakes on the day requested. We are unable to prioritise any delivery addresses.
If no one is home or no one answers the driver's messages on arrival, the driver will leave your cake at the door. Please make sure someone is available to receive it — gelato cakes must go into the freezer within 15 minutes of delivery, and sponge cakes into the fridge. Bannos is not responsible for a cake that melts or spoils after being left at the door, or if a wrong address was supplied.
To change the delivery address, email orders@bannos.com.au with your order number at least 48 hours before your delivery date. Your change is only confirmed once we reply. If you haven't heard back within 24 hours, please text us on 0481 462 308. Once you have received your delivery text message and email, the delivery address can no longer be changed.
Once your gelato cake has been delivered it will need to be stored in the freezer at at least -15˚C. Bannos does not take responsibility for wrongly stored cakes.
Cancellations and Refunds
To cancel an order, email orders@bannos.com.au with your order number by 4pm, 3 days before your pickup or delivery date.
Example: if your order is for Friday, we need your email by 4pm on Tuesday.
| Pickup / delivery day | Cancel by 4pm on |
|---|---|
| Monday | Friday |
| Tuesday | Saturday |
| Wednesday | Sunday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday | Wednesday |
We can't accept cancellations after this deadline.
You can get a full refund if:
- you cancel in time (by 4pm, 3 days before your pickup or delivery date);
- we can't supply or deliver your order;
- your cake arrives damaged or not as ordered — email orders@bannos.com.au on the day with photos, and we'll offer a replacement or a refund.
Refunds aren't available for:
- cancellations after the deadline;
- a cake left at the door because no one was available to receive it, or because a wrong address was given;
- cakes that melt or spoil after delivery because they weren't stored as instructed.
Refunds go back to the card used for the purchase (Afterpay purchases through Afterpay) and can take up to 7 days to reach your account. This doesn't affect your rights under the Australian Consumer Law.